All tickets are non-refundable with no exceptions. However, all tickets are 100% Guarantee RISK-FREE. If for any reason you are unable to attend the Event, you will get a 100% credit at our store or you may use it for a future event as long as you inform us in writing at least 15 days before the Event. You may send your written request to firstname.lastname@example.org. Any credit for your ticket does not include any hotel or processing fees.
If you received a free ticket as part of a package or as a gift with purchase, it is not transferable and not redeemable for store credit.
If you received merchandise as part of your ticket purchase, you will be required to send back the merchandise in order to receive your credit.
If you do not attend the event and request a credit AFTER the date of the event, you will be denied store credit. All requests for store credit or event transfer must be in writing and occur 15 days prior to the date of the event.